Privacy Policy

Clarijs Covers processes personal data when you visit our website, place an order or contact us. In this privacy policy, we explain which data we process, what we use it for and what rights you have.

Last updated: 21-10-2026

Who is responsible for your personal data?

Clarijs Covers is responsible for processing personal data as described in this privacy policy.

Clarijs Covers
Stekelweie 6
4353 RX Serooskerke
The Netherlands

Chamber of Commerce number: 74644246
VAT number: NL859978643B01
Email: webshop.clarijsbikebags@gmail.com
Telephone: +31 118 774897

Which personal data do we process?

Depending on how you use our website and services, we process the following data:

  • Your name, billing address and delivery address;

  • Your email address and telephone number;

  • Information about your order, payment, return and refund;

  • Information you provide when you contact us;

  • Data you voluntarily enter in a form or during registration;

  • Company logos and images you upload for designing and producing personalised bags;

  • Information about your website visit, such as the pages you visit and the website from which you reached us.

What do we use your data for?

We use the company logos and images you provide to design and produce your personalised bag.

Orders and payments

We use your data to process your order, handle your payment and deliver your products. We also use this data to keep you informed about your order.

Returns, warranty and customer service

We process the necessary data to answer questions and handle returns, refunds, complaints and warranty claims.

Administration and legal obligations

We process order, invoice and payment data for our administration and to comply with legal obligations.

Website and ease of use

We use website visit data to ensure the website works properly and to improve its content and ease of use.

Marketing and newsletters

If you subscribe to our newsletter, we use your email address to keep you informed about our products, offers and news. You can unsubscribe at any time using the unsubscribe link at the bottom of each newsletter.

On what legal bases do we process your data?

We only process personal data when there is a legal basis for doing so:

  • Performance of a contract: to process and deliver your order and handle related service enquiries and returns.

  • Legal obligation: for example, to retain data needed for our tax records.

  • Consent: when we ask for your consent for specific processing, such as our newsletter or tracking cookies. You can withdraw this consent at any time.

  • Legitimate interest: where applicable and after weighing your privacy interests, for example for security purposes.

We process technical data, such as IP addresses and log data, to secure our online shop, identify technical faults and prevent misuse. Our legitimate interest is to protect our online shop and our customers’ data. In doing so, we weigh our interest against your privacy interests.

You must provide the data necessary to fulfil your order in order to place an order. For example, we cannot deliver your order without a delivery address. Where data is optional, we indicate this.

Who do we share your data with?

We do not sell your personal data. To provide our services, we may need to share data with parties that support us, such as:

  • Our online shop provider and hosting service;

  • Payment service providers;

  • Carriers and shipping services;

  • Providers of administrative and accounting software;

  • Providers of email, customer service and other support services.

We only share data that is necessary for the relevant purpose. We make the legally required arrangements with parties that process personal data on our behalf. We may also disclose data when we are legally required to do so.

Processing outside the European Economic Area

Some service providers may process personal data outside the European Economic Area (EEA). If this happens, appropriate safeguards must be in place.

How long do we retain your data?

We do not retain your personal data for longer than necessary for the purpose for which we collected it, unless a statutory retention obligation applies.

Our retention periods, or the criteria we use to determine them, are:

  • Order and customer data: TO BE COMPLETED

  • Invoice and administrative data: TO BE COMPLETED

  • Data relating to returns, complaints and warranty: TO BE COMPLETED

  • Correspondence with customer service: TO BE COMPLETED

  • Marketing data and recorded preferences: TO BE COMPLETED

  • Website, log and cookie data: TO BE COMPLETED

  • Any account data and other data: TO BE COMPLETED

Cookies and similar technologies

Our website uses cookies. These are small files stored on your device when you visit a website. For example, cookies can remember which products you have added to your shopping basket.

Consent is not required for necessary cookies and analytical cookies that have no or only a minor impact on your privacy. For tracking cookies and other technologies that require consent, we ask for your consent in advance. You can withdraw that consent later.

You can also delete or block cookies through your browser. This may affect how certain website functions work.

Communication and marketing

Email

We use your email address for messages about your order and to answer your questions.

We send commercial emails when you have given your consent, or when the statutory exception for existing customers applies. Subject to certain conditions, this exception applies to our own similar products or services, and you must be given the opportunity to object when your email address is collected.

If you subscribe to our newsletter, we use your email address to keep you informed about our products, offers and news. You can unsubscribe at any time using the unsubscribe link at the bottom of each newsletter.

Telephone

We use your telephone number to contact you when this is necessary for your order or to handle your enquiry.

How do we secure your data?

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, unauthorised use and alteration.

Do you suspect that your data is not properly secured or has been misused? Please contact us at webshop.clarijsbikebags@gmail.com.

What rights do you have?

Depending on the processing and the applicable legal conditions, you have the right to:

  • Access your personal data and receive a copy;

  • Have inaccurate or incomplete data corrected;

  • Have your personal data deleted;

  • Have the processing of your data restricted;

  • Object to processing based on a legitimate interest;

  • Object to the use of your data for direct marketing;

  • Receive certain data in a commonly used digital format or have it transferred;

  • Withdraw previously given consent.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You can submit a request via webshop.clarijsbikebags@gmail.com or through the other contact details in this policy. We generally respond within one month. If an extension is legally permitted and necessary, we will inform you within that first month. To protect your data, we may request additional information to verify your identity.

Questions or complaints

Do you have questions about this privacy policy or how we handle your personal data? Please contact us.

You also have the right to lodge a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

Changes to this privacy policy

We may amend this privacy policy when our services or legislation change. The current version is available on our website.

If we wish to use your personal data for a different purpose, we will inform you in advance and assess whether this is legally permitted. Where new consent is required, we will ask for it first.