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FAQ

SHIPPING & PAYMENT

Products that are in stock usually have a delivery time of one week.

For a bike bag or cargo bike rain cover configured to your preferences, the delivery time is usually 2 to 4 weeks. Bike bags with your own logo or image have a delivery time of 3 to 5 weeks.

Orders are shipped once the invoice has been paid.

Yes, we ship within and outside Europe. Shipping rates are shown in your shopping cart before you place your order.

Shipping costs always apply, unless you choose to collect your order from our premises. If you choose this option, we will call you when your order is ready.

Shipping costs (including 21% Dutch VAT):

Netherlands € 6.95
Belgium € 8.95
Germany € 9.95
France € 13.95
United Kingdom € 21.50
Switzerland € 63.00
Denmark € 17.50
Italy € 17.00
Finland € 28.00
Greece € 36.50
Ireland € 15.00
Luxembourg € 15.00
Austria € 16.50
Portugal € 17.00
Spain € 17.00
Sweden € 21.00
Norway € 66.00

Please note: for deliveries outside Europe, shipping costs depend greatly on the weight and dimensions of each parcel. These costs are often difficult to estimate in advance. To cover the varying costs, we calculate shipping costs for these destinations after the order has been placed. We then send a separate payment request. If you do not agree to the shipping cost, you can cancel your order. You are under no obligation to proceed.

Worldwide shipping costs vary considerably. Shipping a Double Bike Bag usually costs €70–€80, while shipping a cargo bike rain cover can easily cost more than €150.

If you would like an estimate of the shipping costs before placing your order, please contact us.

You can pay with iDEAL | WERO, PayPal, credit card or bank transfer.

Yes, this is possible for orders that qualify for the VAT reverse-charge procedure. First, add the products you would like to order to your shopping cart and click Proceed to checkout. Then enter your billing details. If needed, you can also specify a different delivery address.

At the
bottom of the checkout page, you will find the Additional information field.
Use this field to request an invoice with reverse-charge VAT and include your
VAT number.

Then select
Bank transfer as your payment method and complete your order.

After receiving your order, we will check your details. If the order meets the conditions for reverse-charge VAT, we will send you an amended invoice with reverse-charge VAT.

EXCHANGES & RETURNS

When you buy a product, you have the right to cancel the purchase agreement within 14 days without giving a reason. This cooling-off period starts on the ay after you receive the product.

Exchanges are often possible by arrangement. You are responsible for the shipping costs.

For returns, the original shipping costs are not refunded, unless the product we supplied is demonstrably defective.

Returned products must be unused, complete and, where reasonably possible, in their original packaging. Pack the product carefully to prevent damage during transport. Also make sure that items are neatly folded and returned without damage.

Please note: products configured to your preferences and added options, such as an Anti-Theft Ring (ATR), cannot be exchanged or returned.

Follow the steps below to return your product:

1. Complete the return form. Did you not receive the form, or have you lost it? Download it here and print it out.

2. Include the completed return form with your return shipment. If possible, send the product back in its original packaging.

3. Send your return shipment via a parcel drop-off point of your choice.

4. We do not provide a return label. You are responsible for the return shipping costs.

Make sure the product meets the return conditions.

Returned products must be unused, complete and, if possible, in their original packaging.

Pack the product carefully to prevent damage during transport. Also make sure that items are neatly folded and returned without damage.

Did you not receive the form, or have you lost it? Download it here and print it out.

Have you received a product with a clear manufacturing defect?

First, email us at webshop@clarijsbikebags.com with a clear description of the problem and a photo.

After approval, you can return the product and we will refund the full amount, including shipping costs.

In this case, we will provide a return label.

WARRANTY & CONDITIONS

All Clarijs products come with a 2-year warranty. Products from other brands are covered by the statutory warranty.

The warranty covers material and manufacturing defects that occur during normal use of the product.

Printed designs may show minor signs of wear over time through normal use. This is not covered by the warranty.

For cargo bike rain covers, the following applies:

2-year warranty on the fabric.

6-month warranty on the zipper.

The window film is not covered by the warranty, unless damage is reported within 48 hours of receipt.

QUESTIONS ABOUT PANNIERS

For Double Bike Bags, you can choose extra options that make the bags easier to use. These options are available at an additional cost and are shown when you place your order.

Our bike bags come with a 10 mm Anti-Theft Ring (ATR) as standard, suitable for small bike locks such as the Hiplok Z.

Extra-large Anti-Theft Ring (ATR)

Would you like to use a chain lock or cable lock? Choose the extra-large Anti-Theft Ring with a diameter of 40 mm, available at an additional cost. This allows you to secure the bike bag to your bike with a larger lock.

U-Bracket (spacer)

The U-Bracket creates extra space between the bike bag and the rear wheel. This helps the bag stay in place even when heavily loaded and further reduces the risk of it touching the spokes. This option is only available for bike bags with a capacity of 40 litres or more.

Yes. Our Double Bike Bags have a cutout as standard, so you can still use your bike straps. This keeps the rear rack easily accessible and allows you to use the
straps for items such as a jacket or a small bag.

Yes. Our bike bags come with a 10 mm Anti-Theft Ring (ATR) as standard, suitable for small bike locks such as the Hiplok Z.

If you would like to use a chain lock or cable lock, you can choose the extra-large 4 cm Anti-Theft Ring (at an additional cost). This makes it easy to secure the bike bag to the rear rack. For the best protection, we recommend always securing the bike itself to a fixed object, such as a post or fence, with a good lock.

Yes. The Rear Bike Rack Cushion – Clarijs (6.5 cm) is specially designed to be used with our Double Bike Bags. Thanks to the standard cutout in the bike bag, the two products fit perfectly together. This makes it easy to create a comfortable seat at the back while keeping the full storage space of the bike bag
available.

In principle, the bike bags can carry as much as you want to take with you, but most rear racks are designed to carry 15 to 20 kg. For a single bike bag, we recommend a maximum load of 7 kg.

Yes, in many cases this is possible. Clarijs Double Bike Bags have a cutout as standard, making them suitable for many rear-rack-mounted child bike seats.

These include many models from Bobike, Qibbel, Thule Yepp and Urban Iki. Whether the combination works depends on the type of child seat and the space available on your bike. Child seats attached to the seat tube or frame often leave less space for a Double Bike Bag.

Not sure whether your child seat is suitable? Please contact us. We are happy to advise you on the right combination.

Yes. On our bike bags, the print is always on the top of the bag, while the other parts are made in a solid colour. Would you like to choose a different colour? Go to our Configurator via Design Your Own in the menu. If the print is available there, you can select the colour of the other parts from the colour chart.

Design Your Own

Double Bike Bag for Children (S) – Image
Inside: 30 × 12 × 27 cm
Outside: 32 × 14 × 29 cm

Double Bike Bag – Image
Inside: 36 × 18 × 32 cm
Outside: 40 × 20 × 33 cm

The standard Double Bike Bag can carry 8 bottles of 1.5 litres on each side: an impressive 16 bottles in total!

Double Bike Bag – 40 litres – Image
Inside: 31× 18 × 32 cm
Outside: 32.5 × 20 × 32 cm

The 40-litre Double Bike Bag can carry 6 bottles of 1.5 litres on each side: 12 bottles per bag in total.

Double Bike Bag – FR8
Outside: 49.5 × 18 × 32 cm

Double Bike Bag – XXL Post Bag – Image
Inside: 41 × 25 × 32 cm
Outside: 46 × 26 × 32 cm

Dimensions may vary slightly because all our bags are handmade.

Which bag suits your everyday bike rides?

Double Bike Bag for Children (S) – 20 litres. For children’s bikes.

Double Bike Bag – 40 litres. Ideal for everyday use and smaller shopping trips. It can carry 6 bottles of 1.5 litres on each side: 12 bottles per bag in total.

Double Bike Bag – 46 litres. Plenty of space! Ideal for everyday use, such as commuting and shopping. It can carry 8 bottles of 1.5 litres on each side: an impressive 16 bottles in total!

Double Bike Bag FR8 – 50 litres. Extra space for sports equipment or a full week’s shopping.

Double Bike Bag XXL Post Bag – 66 litres. Maximum space for heavy shopping, large loads or long bike rides.

This helps you choose the right bike bag for your rides.

QUESTIONS ABOUT BAGS

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Yes. Clarijs bags are available in a wide choice of colours, prints and materials. Choose from solid colours, unique prints or sustainable options made from recycled truck canvas and recycled textiles. With such a wide range, you can find a bag that suits your personal style, from timeless and minimalist to bold and colourful. All Clarijs bags are carefully made from high-quality materials, so you can enjoy them for years.

Yes, all Clarijs shoppers fit perfectly inside Clarijs Double Bike Bags.

You also benefit from our regular 20% combination discount when you combine a Double Bike Bag with a shopper.

For many Double Bike Bags, you can select a matching shopper when placing your order. Is this option unavailable, or would you prefer a different colour or style? First choose your Double Bike Bag, then add a matching shopper from the Shoppers category. The combination discount will also apply.

The Clarijs shopper offers a surprising amount of space. For example, the standard size holds eight 1.5-litre bottles side by side. This makes the shopper ideal for shopping, work or a day out.

A matching shopper in a smaller size is available for the Double Bike Bag Matt Olive, Double Bike Bag Matt Black and Double Bike Bag Almond Blossom. It is specially sized for these bike bags and therefore has a slightly smaller capacity.

Yes. You can create your own bag using the Configurator under Design Your Own in the menu. Upload a logo, image or design and choose your own colour or print. This allows you to create a unique bag that matches your personal style or brand identity. This option is not available for all bags.

Design Your Own

Every Clarijs bag is handmade in the Netherlands, partly by people working at a sheltered workshop. Only high-quality materials from the EU are used, such as
strong Bisonyl PVC fabric, coated acrylic fabric or recycled truck canvas. This makes the bags splashproof, resistant to wear and designed for years of use: a conscious choice for quality and sustainability.

Clarijs bags are available in different models and sizes. Dimensions are always given as:

length × width/depth × height.

Shoppers with and without prints
Inside: 33 × 16 × 32 cm | Outside: 36 × 18 × 36 cm

Excellent Shoppers
Inside: 33 × 16 × 32 cm | Outside: 36 × 18 × 36 cm

Zipper Shopper with zipper
Inside: 33 × 16 × 32 cm | Outside: 36 × 18 × 36 cm

Tote Bag
Inside: 33 × 16 × 32 cm | Outside: 36 × 18 × 36 cm

Portable e-bike battery bags
Suitable for batteries up to 45 cm long, 14.5 cm wide and 8 cm high.

City Shopper
Inside: 33 × 16 × 32 cm | Outside: 36 × 18 × 36 cm

Storage bag (travel bag) – Duffel bag
80 × 35 × 40 cm

Weekend bag
45 × 25 ×30 cm

Sports bag
51 × 25 ×25 cm

Mini storage bag
35 × 22 ×22 cm

Large storage bag
52 × 28 ×45 cm

Please note: Some shoppers are specially designed to fit perfectly inside specific Clarijs Double Bike Bags. These versions are therefore slightly smaller than the standard shoppers. This is always stated on the relevant product page.

QUESTIONS ABOUT CARGO BIKE RAIN COVERS

This depends on the brand, model and version of your cargo bike. Each product page clearly states which cargo bikes the rain cover is suitable for.

Not sure? Please contact us. We are happy to help you choose the right rain cover.

A cargo bike rain cover protects children, passengers or the contents of the box from rain, wind and cold while cycling. The rain cover is fitted to a frame and
provides an enclosed, covered space. All Clarijs rain covers come with mounting hardware, high-quality window film and strong 10 mm zippers.

A cargo bike box cover is a practical way to cover the box of your cargo bike. It protects shopping, bags and other belongings from rain, dirt and moisture, both while cycling and when the cargo bike is parked outside. A box cover also prevents water from collecting in the box.

Do you regularly carry children, or would you like maximum protection while cycling? A cargo bike rain cover is the best choice. If you mainly use your cargo bike for shopping or other belongings, a cargo bike box cover is often the most practical option.

Every Clarijs cargo bike rain cover comes with an Installation Guide. Our website also has an overview of Installation Guides for different cargo bike
brands and models.

Always follow the guide for your specific cargo bike and rain cover. This ensures the rain cover is fitted correctly and provides the best possible protection.

Still need help? Please contact us. We are happy to help.

Is your cargo bike rain cover made from polyester-cotton, also known as technical cotton? Wet it thoroughly twice before first use, allowing it to dry between treatments. This allows the fabric to shrink initially and the seams to settle. The cotton fibres swell and help seal the small needle holes.

This advice only applies to rain covers made from polyester-cotton. Other materials do not need this treatment.

Gently clean the window film with lukewarm water and a soft cloth. Then allow the rain cover to dry completely in a well-ventilated place. Do not use scouring pads or harsh glass cleaners. Only use a specialist window film cleaner if it is suitable for the film used. Is the haze still visible? Please contact us for advice.

Install the rain cover according to the Installation Guide so that the fabric and window film sit correctly. Do not pull hard on the film to smooth out creases.

Allow the rain cover to dry completely before storing it. Loosely roll or fold the cover, avoid sharp folds in the windows and do not place heavy items on top.

Sharp creases may not disappear completely. These steps will not repair scratches or other damage.

MAINTENANCE & CLEANING TIPS

Use a soft cloth with lukewarm water and, if needed, a little mild soap. Avoid harsh cleaning products or abrasive cleaners. For stubborn stains, use a mild soft
soap or a soft sponge.

After a rain shower, allow the bag to dry thoroughly at room temperature. Then store it in a dry place to prevent mould.

Avoid prolonged exposure to strong sunlight or extreme cold, as this can cause the material to age more quickly. With proper care, your bike bag will stay looking good and remain functional for years.

Clarijs bags and bike bags are made from high-quality waterproof materials. Check each product description for the specific properties of the material and finish.

Dirt and moisture can encourage mould growth. Regular care helps keep the fabric of your cargo bike rain cover or box cover in good condition.

Care tips

  • Gently clean the fabric regularly with lukewarm water. Remove bird droppings and other dirt as soon as possible, as they can damage the protective finish.
  • Use a cloth or a soft brush.
  • Never use soap-based products to clean the cover, including soft soap.
  • Do not allow water to collect on the rain cover. Pooling water can stretch the fabric, making it less waterproof.
  • Prevent abrasion: friction can wear down the fabric. Make sure items in the box do not press or rub against the fabric, and avoid contact with sharp or rough parts.
  • Do not hang wet laundry over the rain cover or box cover. Soap residues can damage the fabric’s protective treatment.
  • Do not touch the fabric with greasy hands.
  • Ensure good ventilation inside the rain cover, even when the cargo bike is parked.
  • Clean the rain cover or box cover and allow it to dry completely before folding or storing it.
  • Regularly check the seams for wear, loose stitching and leaks, and only use a seam sealant that is suitable for the material.

Our rain covers and box covers are mainly made from Bisonyl PVC fabric. We also use Nylon PU, coated acrylic fabric and recycled PET polyester. Gently clean the fabric with lukewarm water and a soft cloth or brush. Do not use soap, abrasive cleaners or solvents.

  • Bird droppings, berries and sand: Rinse away loose dirt and remove stains as soon as possible. Do not rub or brush hard.
  • Tree resin and candle wax: Do not scrape the fabric or use sharp objects.
  • Algae, mould and mildew stains: Clean gently and allow the fabric to dry completely. Do not use chlorine-based cleaners or bleach without first checking that they are suitable for the material.

Does a stain remain? Please contact us for advice on your rain cover or box cover.

Gently clean the window film regularly with lukewarm water and a clean, soft cloth. This helps keep the windows clear and prevents damage.

  • Rinse away sand and dust first: Do not rub dry dirt, as this can cause scratches.
  • Use a soft cloth: Avoid rough cloths, paper towels and scouring pads.
  • Avoid cleaning products: Do not use soft soap, washing-up liquid or harsh cleaners. Only use a specialist window film cleaner if it is suitable for the film used.
  • Dry gently after cleaning: Use a clean, soft, lint-free cloth and allow the film to dry completely before storing the rain cover.
  • Avoid sharp folds: Loosely roll or fold the rain cover and do not place heavy items on top.
  • Keep waterproofing products away from the windows: Carefully cover the window film when treating the fabric with a suitable waterproofing product. These products can leave stubborn white marks on the film.

RECYCLED COLLECTION

Yes, Clarijs reCYCLEd bike bags are just as strong as the regular collection. They are made from strong recycled truck canvas and production offcuts. This
material is extremely resistant to wear, fully waterproof and ideal for everyday use. You get the same high quality you expect from Clarijs, with a sustainable approach.

Yes, every reCYCLEd bike bag and reCYCLEd shopper with a print is unique! Because we work with leftover materials, each bag has its own look. Colours,
details and patterns may vary from bag to bag, so you have a unique bike bag or shopper that no one else has.

Clarijs reCYCLEd bike bags are made from strong, waterproof recycled truck canvas. Care is simple: clean the bag with a damp cloth and mild soap, and avoid harsh cleaning products. This helps your sustainable bike bag stay looking good and remain strong for years.

INSTALLATION GUIDES

You can now find the Installation Guides and installation videos on our dedicated Installation Guides page. View them here.