Frequently asked questions (FAQ)

Here you will find answers the frequently asked questions, if your question is not listed please ask it via the contact form.

Shipping & Payment

What is the delivery time for panniers and other products?

The delivery time of an order from stock is basically two weeks. For a self-assembled bag or bucket tent, this can range from 2 to 4 weeks, with exceptions. Also, the reCYCLEd and Ferrari products have a longer delivery time. Bicycle bags with your own logo or image have a delivery time of 3 to 5 weeks.
An order will not be shipped until the invoice is paid.

Do you ship a bicycle bag or other product outside the Netherlands?

Yes, we ship within and outside of Europe. Rates are shown in the shopping cart before you finalize your order.

What payment options are available?

You can pay with IDEAL, Paypal, credit card and bank transfer.

Can I receive an invoice in which the VAT is reverse-charged?

Yes it is possible to receive such an invoice. When you place your order, put in “comments” in the shopping cart that you want to receive an invoice in which the VAT is transferred. Then check the pay by invoice option in the payment options. Also include the billing address and your VAT number in comments. We will send you the adjusted invoice after placing the order.

What are the shipping costs?

You always pay shipping costs unless you choose the option to pick up the order at our location. If you choose this option we will call you as soon as the order is ready.

Shipping costs are € 6.50 for the Netherlands, € 8.70 Belgium, € 9.50 Germany, € 16.75 UK, € 41.90 US/Canada, Denmark € 12.95, Italy € 19.30, Finland € 26.70, France € 13.75, Greece € 36.55, Ireland € 19.30, Luxembourg € 12.40, Austria € 12.85, Portugal € 19.30,Spain € 19.75, Sweden € 17.50, Norway € 53.20, Australia € 46.95

These amounts include 21 % NL VAT

Warranty & Conditions

Is there a warranty on panniers or other Clarijs products?

We provide a 2-year warranty on all Clarijs products. The statutory Dutch warranty period applies to all other products.

This warranty applies only to defects in parts and workmanship under normal use of the products.

Please note that all screen prints can suffer some damage here and there over the years.

Cargo bike rain tents:
2 years on fabric tears. 6 months on the zipper.

On the window film of the baking tents and all other production, no warranty applies. Only if stated within 48 hours of purchase.

Exchanges & Returns

When purchasing products, you have the option of dissolving the agreement without giving reasons for 14 days. This reflection period starts the day after receiving the product.

Exchanges are often possible by arrangement, but you do pay for the shipping costs

Self-assembled products and any added options (Anti-theft ring, incisions, cutout etc.) can never be exchanged or returned!

Questions about Panniers

Options for panniers

faq-extra-options-bike-bags

The dimensions of the Square Recess are:

Size L: length 17cm x width 12.5cm

Size XL: length 21.5cm x width 12.5cm

How can I keep using my speedbinders with panniers?

You can select the option “incise for quick straps” under extras. The square cutout in the middle of the rack section is also a possibility for this.

Can I protect the pannier from theft?

An anti-theft ring works preventively because you can attach the bike bag to the bike with a lock through the ring. We also recommend ALWAYS securing the bike to a tree/fence or post.

Inner and outer dimensions of the panniers

That’s how you get a picture of it:

  • The interior dimensions of the panniers in centimeters are: Length x depth/width x height
  • Small(S) 30 x 12 x 27
  • Medium(M) 34 x 12 x 31
  • Large(L) 29 x 18 x 31
  • Extra Large(XL) 35 x 18 x 31
  • Extra Large Recess (XLU) 35 x 18 x 31
  • in an XLU or XL can transport 8 one and a half liter bottles per side so 16 per bag
  • in an L 12 bottles and in an M 8 pieces
  • An S size basically does not fit one and a half liter bottles, these are suitable for children’s or sport bikes.
  • The single bike bags can store half of the above sizes.
  • Sizes may vary slightly because all our bags are handmade.
Attaching the pannier bag to the rack

Double bicycle bags are attached to the luggage rack by means of 4 Velcro straps. Single bicycle bags are additionally attached to the luggage rack by means of a Velcro strap, so that when the bag is empty you cannot lose the bicycle bag.

Carrying capacity of the pannier bag

Bike bags can basically carry as much as you want to take with you, but most racks can accommodate 15 to 20 pounds of weight. For a single bike bag, we do not recommend loading more than 7 pounds.

If I want a print pannier, can I order the bag in a different color?

For example, do you want the pink flowers with white bag but with pink bag instead of white bag. No problem, just mention in comments in the cart that you want a particular color. You will then receive an email confirmation about the change.

Child seats in combination with panniers

What is the difference between a Bobike and a GMG child seat, which bike bag do I need?

A Bobike seat attaches to the seat bar and a GMG child seat clips onto the rack. So for the GMG, you always need a square cutout in the middle of the pannier. See under additional options for panniers.

Bobike child seats and panniers

A Bo bike child seat can almost never be combined with a large bike bag. The length of the luggage carrier measured from the footrests must be at least 38 cm. are. Some Mom bikes have that.

GMG child seats and the footrests

With a GMG child seat, you cannot use the footrests!

Qibbel child seats

For a Qibbel child seat you can choose a cutout in the middle with each pannier, PLEASE NOTE, write in comments that the cutout is for the Qibbel

How do I attach the cargobike tent (Bakfiets.nl and Workcycles)?

Instructions for Use

User manual for Dolly rain tent

Make sure the mounting brackets are securely fastened:

User Manual Dolly

 

User manual for Vogue Superior 3 rain tent

Rear attachment:

Rain Cover Vogue Superior 3 (Excl. Frame)

Rain canopy Vogue Superior 3 (Excl. Frame) 3

Front Attachment:

Rain canopy Vogue Superior 3 (Excl. Frame) 2