Frequently Asked Questions (FAQ)

Here you will find the answers to the most frequently asked questions. If your question is not listed, please use the contact form.

Shipping & Payment

The delivery time of an order from stock is in principle two weeks. For a self-assembled bag or cargo bike tent, this can vary from 2 to 4 weeks, barring exceptions. The reCYCLEd and Ferrari products also have a longer delivery time. Bike bags with your own logo or image have a delivery time of 3 to 5 weeks.
An order will only be sent once the invoice has been paid.

Yes, we ship within and outside Europe. The rates are shown in the shopping cart before you place the order.

You can pay with IDEAL, Paypal, credit card and bank transfer

Yes it is possible to receive such an invoice. When you have placed your order, put in “comments” in the shopping cart that you want to receive an invoice in which the VAT has been reversed. Then check the option to pay by invoice in the payment options. Also state the billing address and your VAT number in comments. We will send you the adjusted invoice after placing the order.

You always pay shipping costs, unless you choose the option to pick up the order at our location. If you choose this option, we will call you as soon as the order is ready.

The shipping costs are €4.95 for the Netherlands, €9.50 Belgium, €9.50 Germany, €14.50 UK, €25 US/Canada/Australia, Denmark €15, Italy €17, Finland €20, France €14 .95, Greece €19, Ireland €37, Luxembourg €11, Austria €14, Portugal €35, Spain €19, Sweden €17, Norway €17

These amounts are exclusive of 21% VAT

 

We do not pay shipping costs for any exchange of an order.

Warranty & Conditions

We give a 3 year warranty on all Clarijs products. The statutory Dutch warranty period applies to all other products.

 

There is no warranty on the window foil of the cargo bike tents and all other production. Only when stated within 48 hours of purchase.

When purchasing products, you have the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product.

Exchange is often possible in consultation, but you pay for the shipping costs

Self-assembled products can never be exchanged or returned!

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Questions about Panniers

You can choose the option “cuts for straps” as extra. The square recess in the middle of the luggage carrier area is also an option for this.

An anti-theft ring has a preventive effect because you can attach the pannier to the bicycle with a lock through the ring. We also recommend that you ALWAYS secure the bicycle to a tree/fence or post.

This is how you get an idea of it:

  • The inner dimensions of the panniers in centimeters are: Length x depth/width x height
  • Small(S) 30 x 12 x 27
  • Medium(M) 34 x 12 x 31
  • Large(L) 29 x 18 x 31
  • Extra Large(XL) 35 x 18 x 31
  • Extra Large Cutout (XLU) 35 x 18 x 31
  • in an XLU or XL, 8 one and a half liter bottles can be transported per side, so 16 per bag
  • in an L 12 bottles and in an M 8 pieces
  • In principle, one and a half liter bottles do not fit in an S size, these are suitable for children’s bicycles or sports bicycles.
  • The single pannier can store half of the above sizes.
  • Sizes may vary slightly as all our bags are handcrafted.

Double panniers are attached to the luggage carrier by means of 4 Velcro straps. Some panniers are additionally attached to the luggage carrier by means of a Velcro strap, so that you cannot lose the pannier when the bag is empty.

The panniers can carry as much as you want to take with you, but most luggage carriers are suitable for 15 to 20 kilos of weight. For a single pannier we advise not to load more than 7 kilos.

For example, do you want the pink flowers with a white bag, but with a pink bag instead of the white bag. No problem, you state in the comments in the shopping cart that you want a certain color. You will then receive a confirmation by email about the change.

Child seats in combination with panniers

A Bobike seat is attached to the saddle bar and a GMG child seat is clamped to the luggage carrier. So for the GMG you always need a square cutout in the middle of the pannier. See additional options for panniers.

A Bo bike child seat can almost never be combined with a large pannier. The length of the luggage carrier measured from the footrests must be at least 38 cm. are. Some Mama bikes have that.

You cannot use the footrests with a GMG child seat!

For a Qibbel child seat you can choose a recess in the middle with every pannier, NOTE, write in comments that the recess is for the Qibbel